Shipping Policy
We are committed to delivering your orders as quickly as possible while maintaining the highest quality standards. Please review our shipping policy below:
Shipping Areas
We ship to all regions and governorates covered by our partnered shipping carriers.
Delivery Time
- Orders are processed within 24 to 48 hours after confirmation.
- Estimated delivery time ranges from 2 to 5 business days, depending on the customer’s location and governorate.
- Delivery times may be affected by public holidays, weather conditions, or circumstances beyond our control.
Shipping Fees
- Shipping fees are calculated at checkout based on the delivery location.
- Free shipping may be offered for orders exceeding a specified amount, according to current promotions.
Order Tracking
Once your order has been shipped, a tracking number will be sent via phone or email, allowing you to monitor the shipment status.
Customer Responsibility
Customers are responsible for providing accurate shipping information, including their full name, phone number, and complete address. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information.
Receiving Your Order
Please inspect your order upon delivery and ensure that it has arrived in good condition. If you encounter any issues, kindly contact our customer service team within 24 hours of receiving the shipment.
Delivery Delays
Delivery may occasionally be delayed due to weather conditions, logistical challenges, public holidays, or other unforeseen circumstances. In such cases, we will keep customers informed of any updates regarding their orders.
For any questions or concerns related to shipping and delivery, please contact our customer support team.
Return & Exchange Policy
At Dio Perfumes, customer satisfaction is our priority. We strive to provide premium-quality fragrances and a smooth shopping experience. Please read our return and exchange policy carefully before placing your order.
Returns & Exchanges
- Products can be returned or exchanged within 7 days from the date of receiving the order.
- The product must be:
- Unused
- In its original packaging
- In the same condition as received
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used perfumes
- Damaged products caused by misuse
- Products without original packaging
Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective item
- The wrong order
Please contact us within 48 hours of receiving your package with clear photos of the issue, and we will assist you as quickly as possible.
Refunds
Once the returned item is inspected and approved:
- Refunds will be processed through the original payment method.
- Shipping fees are non-refundable unless the issue was caused by us.
Exchange Process
To request a return or exchange, please contact our customer support team through our official contact channels and provide:
- Order number
- Full name
- Photos (if needed)
- Reason for return or exchange
Important Notes
- Dio Perfumes reserves the right to refuse returns that do not meet the conditions above.
- Delivery charges for returns or exchanges may apply depending on the case.
Thank you for choosing Dio Perfumes.