Return & Exchange Policy

At Dio Perfumes, customer satisfaction is our priority. We strive to provide premium-quality fragrances and a smooth shopping experience. Please read our return and exchange policy carefully before placing your order.

Returns & Exchanges

Products can be returned or exchanged within 7 days from the date of receiving the order.
The product must be:
- Unused
- In its original packaging
- In the same condition as received

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

Opened or used perfumes
Damaged products caused by misuse
Products without original packaging

Damaged or Incorrect Orders

If you receive:

A damaged product
A defective item
The wrong order

Please contact us within 48 hours of receiving your package with clear photos of the issue, and we will assist you as quickly as possible.

Refunds

Once the returned item is inspected and approved:

Refunds will be processed through the original payment method.
Shipping fees are non-refundable unless the issue was caused by us.

Exchange Process

To request a return or exchange, please contact our customer support team through our official contact channels and provide:

Order number
Full name
Photos (if needed)
Reason for return or exchange

Important Notes

Dio Perfumes reserves the right to refuse returns that do not meet the conditions above.
Delivery charges for returns or exchanges may apply depending on the case.

Thank you for choosing Dio Perfumes.